Sales & Return Policies

BioSlim is the most effective natural weight loss system available anywhere. And the most healthful. We believe in our promise to provide the best products and service possible, which is why we stand behind the BioSlim systems with our 30-day money-back guarantee on any purchase of a Complete BioSlim Kit or Family Pack. No worries. We've been doing this for 16 years, and we know how difficult it can be to make these decisions. So we take the risk away. Just focus on your great results. And rest assured that BioSlim is the best thing you will ever do for yourself and your loved ones.

Guarantee

Any purchase of a Complete BioSlim Kit or Family Pack comes with a 30-day money-back product guarantee, under the terms herein. If you are not satisfied with the product, you may return it for a full refund of the amount paid for the product (less S&H). Returns must be shipped before the end of the first 30 days after shipment was received, and must include all items received [printed material, tapes, disks, bottles (empty or not), carrying cases, etc.] If payment was made by credit card, that credit card will be credited. If payment was made by check or money order or electronic check transfer ("ECT", aka "check by phone"), the refund will be issued by mailed check or by ECT.

Instructions on return procedures and policies are included on a special Return Rules & Procedures card in every kit. Before any return, an Authorization And Return Tracking Number ("RTN") must be obtained, along with the correct Return Address, by calling our Returns Center, the toll-free number for which is included in your kit. To be credited for a return, you must follow these instructions.

Limitations

Refill orders of BioSlim Formulas and all other products, including Club shipments, are guaranteed for quality and accuracy only. If there is any such problem with a shipment, please contact BioSlim Customer Service and we will gladly and immediately help. In all other cases, such refill orders (defined as any order that is not a Complete Kit or Family KitPack) are considered final sales, and may not be returned.

The Guarantee described here applies to single, first-time purchases of a Complete Kit, Family Pack, or 2-Adult Special -- not to any other product purchases. If you order more than one Kit, or if you previously purchased a BioSlim Kit and then order another one, the Guarantee will not apply to any purchase beyond the first one, and all such secondary sales will be considered final (guaranteed for product integrity only).

Return Procedures

Instructions on return procedures are included in every Complete Kit (Adult or Youth). Look for the card titled "Return Rules & Procedures", which has a special sticker on it. The required toll-free telephone number for obtaining your Return Tracking Number and Return Address is provided on that card. Note: BioSlim's Return Procedures must be followed in order for you to properly receive your refund under the Guarantee.

Order Cancellations

Regarding order cancellation prior to shipping: We will make every effort to help any customer who wishes to cancel a placed order; however, BioSlim cannot guarantee that any such order can be successfully canceled prior to shipment. For more information on this subject, please see the Ordering section in our FAQ area.