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If you have not yet received your order, and you believe enough time has elapsed, you should first check the confirmation e-mail that we sent you. If you have not received that e-mail, there may have been a problem placing your order.

Note: The most common reasons for not receiving your BioSlim confirmation email are not related to an order problem per se. If you did not receive your order confirmation email, check these two most common reasons first:

1. A typo when you entered your email address; 

2. Your system thought our email  was spam, and hid it away in some "spam folder". This is very common, but easy to check.

l  Regular non-Rush orders can take up to 21 days from the date we receive the order to get to you.

l  Rush Orders should arrive within 6 business days of the date we receive your order (excluding weekends and holidays).

l  Other ship methods are generally self-explanatory ("2-Day Fedex", "Overnight", etc.) It is important to remember, though, that there is always extra time required to prepare your order for shipping. If you order "Overnight" shipping, for example, that does not mean your package will arrive the next day. It means that when we ship, we will ship using an 1-day delivery service. While every effort is made to expedite such orders, 1-2 additional days may be required by our warehouse to prepare and ship your package.

1. Try tracking your package online (when Order Tracking is available).

2. Check your form of payment. If you used a credit or debit card, check to make sure that the card is still good (i.e., not over its limit, not expired or invalidated, etc.) If possible, also check your credit/debit card account online to see if there is a BioSlim charge on it, and if so, when it was placed. (Most card issuers do provide online accounting.) If you paid by eCheck (Electronic Check Transfer), try to check your bank account to see if and when any BioSlim transaction came through.

3. If there's still a problem, contact BioSlim Customer Service, either by email, or at 800-220-SLIM (1-800-220-7546, Mon-Fri, 8am-4pm Pacific, 11am-7pm Eastern).