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Regular non-Rush orders can take
up to 21 days from the date we receive the order to get to you (though typically it takes a lot less time).
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Rush Orders should arrive within 5-6
business days of the date we receive your order (excluding
weekends and holidays).
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Note: Electronic Checks always take an extra 6-9 business days to process, per Federal banking regulations. This will create a corresponding delay in the delivery time for the order(s) involved. This delay does not occur if you use a credit or debit card.
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A shipment may be delayed if there is a payment processing problem. Though relatively rare, the most common cause is a credit card decline. If this occurs, we will try processing your order again, every 7 days. If payment is still declined after 4 additional attempts, or if your card becomes unusable (e.g., bank reports it as "Invalid"), you will need to provide another method of payment. Of course, you may contact Customer Service at any time to change your payment details, or anything else.
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If you know that your order should have arrived, but it has not,
try tracking your package online (when Order Tracking is
available), then check your form of payment (e.g., make sure
your credit card is still working). If there's still a problem,
please contact customer service.
You can search for any
BioSlim product here. Other Medicus products will be included
in the "Shopping" drop-down menu at the top of every page, as
products are introduced. Alternatively, you may simply use
the Search field located at the top of every page.
Getting started with the BioSlim Weight Loss Discount Club is easy.
It’s the best way to enjoy deep discounts and great service at the
same time! You can join on the phone, or go to the
Discount
Club page. There, you simply choose the products that you
want to automatically receive and tell us how often (at what
intervals) to send them to you. Each shipment will come directly
to your door. And as a Discount Club member, you'll pay only a fraction of the regular price
for each bottle! This is also the best way to make sure that you
never inadvertently run out of Formulas.
Changing (or canceling) your
Club shipments or schedule is easy and can be done at any time. Simply contact our Customer
Service department, either by email, or by calling 1-800-220-SLIM (800-220-7546), Monday to Friday,
8am to 4pm, Pacific Time (11am-7pm Eastern Time, 10am-6pm Central Time). Either way, one of our friendly representatives will promptly make any requested adjustments.
As you probably know, the BioSlim Discount Club offers deep discounts, convenient delivery and many other benefits, all free.
If you joined the Club online, the
system will recognize you as a Club member and automatically apply
your discounted prices. But if you joined offline (on the phone, by
mail, fax, etc.), there is a chance the system does not yet
recognize you as a Club member. There's a simple solution: Just
make sure to check the box that says "I am a BioSlim Discount Club
member" during checkout or when you View Cart (the option
appears whenever you view your Shopping Cart and the Cart contains a Club-priced item). That tells the system to verify status and make sure that you get only Club discounted prices.
Note that all customers get Club pricing on their first order of any refill product(s) at this website, as a welcome gift and a token of our appreciation. (There is no limit on the size of the first discounted order — you can order as much as you want and still get the complimentary discount.) After that first refill order, it's a simple matter — and completely FREE — to join the Club and continue receiving those terrific discounts (plus all the other benefits!)
If you nevertheless choose not to join the Club after receiving your initial complimentary Club discount, your subsequent orders will be charged at regular list price so long as you are not a Club member. Keep in mind, though, that you can join anytime you like. And you can cancel your membership at any time too, at no cost to you whatsoever.
Note: If you join the Club offline and find that the website doesn't recognize you as a Club member, follow the instructions above.
To learn more about the terrific and convenient BioSlim Discount Club, click here.
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