• Unsure If Your Order Went Through?
• Error Message On Payment/Shipping Options/Password Page
• Page Keeps Looping Back, Or Is Not Updating
• System Error

Your business is important to us. If you are having trouble placing your order, please read through the following helpful information.
 
UNSURE IF YOUR ORDER WENT THROUGH?
The best way to make sure that your order went through is to check your e-mail for the confirmation e-mail notice that should arrive shortly after you have placed your order through Bioslim.com. Do not place your order again unless you know that we have not received your original order. Check to make sure the email address you gave us is correct and working. The easiest way to verify we have the email address you want us to have: log in to this site with your username (=your email address) and password. If you can log in, then we have your correct email address.

If you did not receive an email confirmation of your order, check your spam settings. It is more common than you might imagine to have errant spam-protection settings block perfectly legitimate emails. It is quite possible that your bioslim.com email confirmation notice is sitting somewhere in a "spam" or "junk" folder, because your system mistook it for "junk mail".

If you've checked your email and are certain you have not received your confirmation e-mail at the correct email address, please contact Webmaster, making sure to include your name, address, and order details. If at least one full business day has passed since you placed your order, you may check with Customer Service to see if your order has been received by our service department for processing.
 
ERROR MESSAGE ON PAYMENT/SHIPPING OPTIONS/PASSWORD PAGE
If you receive an error message after completing a checkout page, please go back and make sure you have filled in all of the required information. The error message may give you specific information, so please read it. Make sure your credit card number is entered without spaces or dashes. If you are using a new (or recently reissued) card, please make sure that the card has been activated. Also, check to see that you have selected a method of shipping.
 
PAGE KEEPS LOOPING BACK, OR IS NOT UPDATING
If you are being looped back to the same page of the order form, it is possible that your Web browser is caching, or storing, an old copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.
 
SYSTEM ERROR
These errors can occur but usually for short periods of time. Please return and try again later, or place your order by phone through our customer service department at 1-800-220-SLIM (or 702-988-1182).

If none of these suggestions solves your problem, please contact us here. Please include as much information as possible in your message, including: 

• What point in the ordering process caused you trouble?
• What does the error message say?
• What items are you trying to order?

Our Customer Service Department will make every effort to promptly assist you.